Frequently Asked Questions
Everything you need to know about your workout for the face.
How long does shipping take for skincare and tools?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your facial tools sooner.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on skincare products and tools that are unopened and in their original packaging within 30 days of purchase.
Are FaceGym tools safe for sensitive skin?
Yes, our tools and skincare are designed for all skin types. However, we recommend starting with the lowest intensity setting on electrical devices and performing a patch test with new topical products.
Do you offer international shipping?
We currently ship to over 20 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at the final stage of checkout.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.